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Contact us at Lucky 31 Casino

Talk to us now

Most questions are solved in the chat within minutes. Sign in first and skip the identity check.

Help with your account

Payment history, KYC uploads and limits live in your profile, open any time.

Not a member yet?

Registration is quick, and new players start with the welcome bonus.

Start with a bonus

150% up to €150 + 31 free spins

Question sorted? Your first deposit comes with the welcome package.

Lucky31 welcome bonus

How we help

Questions about your account, a payment or a game go to one team. We answer every message, in the order it arrives.

When we answer

The team works 24/7, weekends included. Expect a first answer within a few minutes on live chat.

Identity checks

Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].

Responsible gaming

You can set deposit limits or pause your account from your profile, or ask support to do it. Play is for people aged 18 and over.

Ways to reach us

Write to [email protected] from the address linked to your account. Logged-in players can also open the live chat at any time.

Useful details

Mention your username, the date of the issue and, for payments, the method and amount. Screenshots save a lot of back and forth.

If something went wrong

Not happy with a reply? Write "complaint" in the subject line to [email protected]. We confirm receipt and give a final answer as quickly as we can.

One last thing

Thanks for playing with Lucky31. If we got something wrong, tell us.

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